Refund policy

Refund & Return Policy

Last Updated: October 24, 2026

At SinkNova™, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.

1. Return Period

You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy and any applicable consumer protection laws.

To be eligible for a return, the product should be unused, in its original condition, and returned with its original packaging and accessories.

2. Items That Cannot Be Returned

For hygiene and safety reasons, we may not accept returns for products that have been used, damaged through misuse, altered, or returned without their original packaging, except where required by applicable law.

Items damaged due to improper installation, misuse, or improper handling may be ineligible for a return or refund.

3. How to Request a Return

Before sending an item back, contact our support team at:

Email: support@[yourdomain].com

Please include:

  • Your order number

  • The name used to place the order

  • The reason for your return

  • Photos or videos if the product arrived damaged or defective

Our team will review your request and provide the next steps and return instructions.

Please do not send your order back before receiving return instructions from our support team.

4. Damaged, Defective, or Incorrect Items

If your SinkNova™ organizer arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include photos or a short video showing the issue so we can assess it.

Depending on the circumstances and applicable consumer protection laws, we may offer a replacement, repair, or refund.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will generally be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Your statutory rights are not affected by this policy.

6. Shipping Costs

Original shipping costs may be non-refundable for change-of-mind returns, where permitted by applicable law.

If your item arrives def